Accor Hotel is a well-known French multinational hospitality company that owns, operates, and franchises hotels, resorts, and vacation properties.
It stands as the biggest hospitality company in Europe and ranks sixth globally.
We are recruiting to fill the following positions below:
Housekeeping Manager
Job ID: REF64768H
Location: Ikeja, Lagos
Job Type: Full-Time
Category: Rooms
Job Description
The Housekeeping Manager plays an important role in creating a great guest experience by maintaining the highest standards of cleanliness, comfort, and appearance in guest rooms, public spaces, and back areas.
This role demands a hands-on leader with strong focus on detail, effective team management, and the ability to maintain luxury service while boosting productivity.
Duties and Responsibilities
Operational Leadership:
- Supervise daily housekeeping operations, ensuring spotless and comfortable areas throughout the hotel.
- Lead daily morning briefings and planning meetings with supervisors and team members.
- Organize room assignments, giving priority to arrivals, VIPs, and special guest needs.
- Work closely with Front Office to have rooms and public areas ready before check-in times.
Team Management & Development:
- Hire, train, and evaluate housekeeping staff to ensure a high standard of service and performance.
- Deliver ongoing training in cleaning methods, safety, appearance, and guest service.
- Handle schedules, attendance, and leave requests to maintain ideal staffing.
- Build a positive and motivated team environment.
Guest Service Excellence:
- Quickly handle guest inquiries and complaints regarding housekeeping.
- Manage special requests such as allergy-friendly rooms or VIP services.
- Perform regular room inspections to ensure standards and guest satisfaction.
Inventory & Budget Management:
- Keep stock levels of linen, amenities, and cleaning materials at proper levels.
- Control department expenses by using materials and labor efficiently.
- Suggest ways to save costs without affecting service quality.
Compliance & Safety:
- Ensure staff follow hotel rules, safety measures, and hygiene standards.
- Train staff on chemical handling, equipment use, and safety practices.
- Conduct safety drills and awareness training regularly.
Collaboration & Reporting:
- Work with Front Office, Engineering, and Laundry for smooth operations.
- Maintain reports for room status, productivity, inventory, and incidents.
- Attend management meetings and contribute to service improvements.
Qualifications
- Bachelor’s Degree in Hospitality Management, Hotel Administration, or related fields preferred.
- Diploma or certification in housekeeping or hotel management is an advantage.
- 3+ years’ experience as a Housekeeping Manager or similar role.
- Good leadership, team management, and budgeting skills.
- Familiarity with cleaning equipment, supplies, and health regulations.
- Strong communication and interpersonal skills.
Other Requirements:
- Experience is an advantage.
- Fluency in English.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Front Office Manager
Job ID: REF64767B
Location: Ikeja, Lagos
Job Type: Full-Time
Category: Rooms
Responsibilities
What you will be doing:
- Lead and manage all operations of the Front Office Department, creating a positive culture.
- Deliver consistent service standards, always looking for guest and staff feedback.
- Quickly address guest issues and ensure problems are resolved efficiently.
- Support recruitment, training, and development of the front office team.
- Take part in the Manager on Duty Program and maintain safety standards.
Qualifications
- At least 2 years of supervisory experience in a hotel of 100+ rooms.
- Strong leadership and people management skills.
- Excellent communication and customer service abilities.
- Experience using Opera Software preferred.
- Availability for shifts, weekends, and public holidays.
Other Requirements:
- Experience is an advantage.
- Knowledge of Opera or similar systems.
- Fluency in English.
Benefits
What’s in it for you:
- Career growth and work-life balance.
- Join a successful and supportive team.
- Opportunities for personal and professional development.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Sales and Marketing Manager
Job ID: REF64778S
Location: Ikeja, Lagos
Job Type: Full-Time
Category: Sales & Marketing
Job Description
As the Sales & Marketing Manager, you will design and lead strategies for business growth and innovation.
This senior role needs a mix of leadership, strategic marketing skills, and strong sales experience.
Responsibilities
What you will be doing:
- Manage the hotel’s commercial strategies across rooms, catering, F&B, and marketing.
- Set short-term and long-term plans to grow revenue and market share.
- Work with brand teams on B2B marketing, digital marketing, PR, and communications.
- Control departmental budgets and forecasts.
- Train teams on contracts, pricing, and risk management.
- Build strong customer relationships across all sales segments.
Qualifications
- Bachelor’s degree preferred.
- Minimum 5 years’ experience in Hotel Sales, Catering, or Marketing.
- Experience in managing full-service hotels with 100+ rooms.
- Strong communication and analysis skills.
- Microsoft Office proficiency required.
Other Requirements:
- Higher education in business or marketing is a plus.
- Experience with Opera Sales & Catering or similar software.
- Experience is an asset.
- Fluency in English.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Sales Executive
Job ID: REF64770P
Location: Ikeja, Lagos
Job Type: Full-Time
Category: Sales & Marketing
Job Description
We are looking for a motivated Sales Executive to expand our customer base and maintain strong client relationships.
The role is key to driving sales growth and achieving business goals.
Key Responsibilities
- Find and develop new business opportunities.
- Maintain strong relationships with corporate clients and travel agencies.
- Conduct meetings and presentations to promote the hotel.
- Negotiate contracts and close sales to maximize revenue.
- Stay updated on market trends and competitors.
- Prepare accurate sales reports and forecasts.
Qualifications
- Bachelor’s degree in Business, Hospitality, or similar field.
- Excellent communication, negotiation, and presentation skills.
- Ability to work independently and under pressure.
- Microsoft Office proficiency.
- Local market knowledge is a plus.
Other Requirements:
- Experience is an advantage.
- Fluency in English.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Front Desk Officer
Location: Lagos
Employment Type: Full-Time
Job Summary
As a Front Desk Officer, you will warmly welcome guests and ensure they have an unforgettable stay from arrival to departure.
Responsibilities
- Greet, check-in, and respond to guest requests.
- Deliver personalized and memorable guest experiences.
- Promote hotel facilities to enhance guest stays.
Qualifications
- Customer-focused attitude is necessary.
- Experience is an asset.
- Familiarity with Opera or related systems preferred.
- Fluency in English.
Benefits
- Employee discount card with Accor.
- Learning opportunities through Accor Academies.
- Career development across properties worldwide.
- Be part of sustainability and CSR programs.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online