Client Service Officer – Financial Institutions at Citibank Nigeria Limited

Requirements

• 7-8 years of relevant experience
• Experience in customer service and payments and receivables processes is required
• Computer proficiency
• First degree in Social Science, Numerate Discipline /Computer Studies
• MBA or Post Graduate diploma in Business management /Finance/Banking/Commerce will be an added advantage

Skills:

• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Core Competencies:

• Demonstrated project management and organizational skills to prioritize multiple tasks
• Proven self-reliance and accountability and ability to manage risk
• Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders

Business Relationships:
Internal:

• Daily contact with Relationship and Product Managers to resolve customer issues
• Daily contact with Operations to facilitate and solve customer problems
• Daily contact with Customer Service Unit to discuss service concerns, initiatives and overdue investigations

External:

• Daily contact with customers to receive inquiries, investigations, requests and to provide transaction information
• Weekly contact with customers to obtain feedback on service delivery and review outstanding issues
• Monthly visits to customer to discuss operational and general service issues; benchmark services, pricing or processes

Application Last Date: Not Specified.

Apply online