Customer Service / Front Desk Officer at Bizpool Africa

Duties and Responsibilities

• Communicating with clients about their experiences with their fashion style and outfits
• Work in sync with all Departments
• Provide advice on purchasing materials and another fashion asset of the luxury house
• Answering client or customer questions about properly using or accessing a fashion style and outfits
• Taking and processing orders via email and telephone calls
• Give the sales team extra support especially in terms of communications
• Listening to customer or client complaints or concerns and working to resolve their issues
• Ensure that all communications and marketing material aligns with brand standards
• Work with Digital & website team members to conceptualize and implement communications strategies and campaigns.
• Support the communications manager to respond to media inquiries and perform media outreach to achieve brand placement in publications
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Should be able to draft paralegal documents
• Keep the front desk tidy and presentable
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Attend to correspondence i.e check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated and accurate record of office budget, expenses and file

Skills and Experience

• Proven experience as Customer Service/Front Desk Representative or similar position
• Familiarity with office machines (e.g. fax, printer etc.)
• Result-driven and goal oriented
• Paralegal knowledge is an added advantage
• Knowledge of office management and basic bookkeeping
• Excellent use of English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation

Application Closing Date
30th May, 2020.

Method of Application
Interested and qualified candidates should send their CV to: info@bizpool.africa using “Customer Service” as the subject of the email