PecanTrust Microfinance Bank Limited Recruitment 2020: We only publish verified and authentic information at voiceognigeria.org.ng.
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| Job Title: | Customer Service Officer |
| Agency Name | PecanTrust Bank |
| Job Location: | Lagos |
| Requirements: | BSc from a credible university |
| Other: | Minimum of 1 year banking experience Proven customer support experience |
| Skills: | Excellent computer Skills Excellent communication and presentation skills |
| How to Apply | Send CV by email |
| Application Deadline: | 10th February, 2020 |
PecanTrust Bank Customer Service Officer Recruitment Updates
Job Title: Customer Service Officer
Key Responsibilities
- Open and maintain customer accounts in line with all the required documentation.
- Manage fixed deposit customers
- Draft & send regular customer engagement bulk SMS & emails
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, adjustment and following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Welcome visitors and customers into the banking hall
- Keep records of customer interactions, process customer accounts and file documents
- Answering calls and responding to customer emails
- Assist with placement of orders, refunds, or exchanges
- Inform customer of deals and promotions
- Sell products and services
- Compile reports on overall customer satisfaction.
Key Requirements
- BSc from a credible university
- Minimum of 1 year banking experience
- Proven customer support experience
- Excellent computer Skills
- Excellent communication and presentation skills
- Very neat appearance
- Preferably a female
- Experience in microfinance banking operations would be an advantage.
Application Deadline: 10th February, 2020.
How to Apply
Send your CV to: [email protected] with the subject “Customer Service Officer”.
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