Finchglow Travels invites application for Customer Service Representative Recruitment 2020: We only publish verified and authentic information at voiceognigeria.org.ng.
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|Program Title:||Customer Service Representative|
|Agency Name||Finchglow Travels|
|How to Apply:||Send CV by email|
|Application Deadline:||14th February, 2020|
Finchglow Travels published job vacancies advertisement for Customer Service Representative. Here you will get the complete information about job like job description, location, requirements, type, application process and application deadline.
Job Title: Customer Service Representative
- Attend to and resolve customer queries promptly and courteously at all times
- Route customer issues to the relevant units using defined escalation channels
- Document / capture all customer interactions using approved software and escalate unresolved issues to the Manager, Call Centre as required
- Enlighten and educate customers on new products and initiatives within Finchglow Group
- Adhere to assigned shift slots, ensuring availability throughout the shift period
- Take action on feedback received, and ensure continuous improvement on performance
- Attend team meetings and trainings as required
- Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Call Centre
- Perform any other duties as assigned by the Manager, Call Centre.
Application Last Date: 27th March, 2020.
How to Apply
Send your CV to: [email protected] using the Job Title as subject of the email.