Front Office Manager at Corinthia Villa Hotel

Job Description

• Managing and training the Front Office staff
• Ensuring the front desk provides a professional and friendly service for guests
• Dealing with guests
• Arranging staff scheduling
• Acting as liaison between General Manager and staff
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P ‘s special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Application Closing Date
4th August, 2020.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@corinthiavillahotel.com using the Job Title as the subject of the email.