IT Helpdesk / Support at NPF Microfinance Bank Plc

Job Category: Information Technology
Job Type: Full Time
Probationary Period: 6 months

Role and Responsibilities

• Monitor and respond quickly to incoming requests relating to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users on the network.
• Keep inventory of all equipment, software, and licensed users.
• Install, configure, and upgrade PC software.
• Ensure all user request are closed and user-requested are resolved timely in line with the MTTR
• Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.
• Ensure monthly availability and review of all user-related issues.
• Ensure issues logs is maintained, reviewed and resolved by the parties involved for issues that can’t be resolved internally.

Qualifications and Education Requirements

• Qualifications and Education Requirements: A minimum of BSC/ HND Computer Science, Elect/ Elect, Statistics, Operational Research, Mathematics and other related qualification with minimum of second class lower or Upper credit
• Experience: Must have a minimum 2 years working experience in a similar position
• Certification: Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional and order IT service management framework is very necessary
• Preferred Skills: Initiative, Self-Motivated, Ability To Work Under Pressure And Deliver Results, customer service.