NASIMS stated that previous complaints about error messages like ‘Failed Payment’ and ‘No Payment Data Available’ have now been changed to pending.
In a previous update, some reasons for the failure in payment were revealed. Some of the reasons revealed were the lack of completion of a physical verification exercise, provision of wrong account details, no provision of account details at all, failure to provide Bank Verification Number or the lack of matching information on different documents.
Newsonlineng reports that NASIMS has stated that once the resolution has been effected, it cannot be instantaneous but will rather take a few days before the changes made can reflect. The site has however also confirmed that all the payment issues have been resolved days ago and that the resolution has reflected on every Batch C volunteer’s NASIMS profile page.
The profile page is now showing ‘Pending’ which is the very first page of the payment process.
By virtue of the resolution made, all the beneficiaries of Batch C of the Npower programme have been advised to login to their NASIMS page for the confirmation of the update. All the Batch C volunteers whose issues are yet to be resolved and the update yet to be reflected on their page have been encouraged to exercise patience as all the payment issues will be resolved and the payments will surely be made.
Some other information released from NASIMS include:
- Collation of account details as well as the resolution of problems is still going on
- Resolution of the payment issues have now been rectified, and the pending status seen is the first step of payment before processing
- For wrong account details, those affected should call the NASIMS support lines 092203102 and 018888340 to lodge complaints and provide the correct details.