Onyx Beauty Hub is a premium hair brand that specializes in the wholesale and retail of virgin and raw single donor hairs. We provide a wide variety of hair textures, including straight, wavy, and curly options.
Our hairs are carefully sourced and selected from trusted donors across different countries such as China, Vietnam, Laos, Cambodia, the Philippines, India, Burma, and Argentina. Each bundle is chosen to meet our high standards of quality and luxury.
Customer Service Representative
Location: Island, Lagos
Employment Type: Full-time
Job Summary
As a Customer Service Representative, you will represent Onyx Beauty Hub as the brand’s first voice and face. Your goal is to ensure excellent, luxury-level customer support through all communication channels. You will handle inquiries, provide product advice, resolve issues, and make every interaction warm and professional.
Responsibilities
- Respond to customer queries promptly via phone, email, social media, and live chat.
- Share detailed product information tailored to the customer’s needs.
- Handle orders, returns, and exchanges accurately and professionally.
- Manage customer complaints with empathy while maintaining brand tone.
- Coordinate with internal teams to ensure a smooth customer journey.
- Document interactions and feedback in the CRM system.
- Monitor and respond to online reviews and comments.
- Follow up with clients to improve satisfaction and loyalty.
Requirements
- 2–3 years of experience in customer service, preferably in luxury retail or beauty/fashion.
- Excellent verbal and written communication skills.
- Experience using CRM software, Microsoft Office, or chat tools.
- A patient, solution-focused approach to dealing with clients.
- Good problem-solving abilities with a passion for customer satisfaction.
- Interest in beauty, fashion, or haircare is a bonus.
- Well-organized and able to multitask efficiently.
Preferred Attributes
- Professional and approachable demeanor.
- Strong sense of aesthetics aligned with luxury branding.
- Trustworthy and discreet.
- Self-driven with a team-first attitude.
Benefits
- Be part of a growing luxury brand in the beauty sector.
- Work in a creative and elegant environment that values excellence.
Application Closing Date: 15th May, 2025
How To Apply: Send your CV to: hronyxhairbynelly@gmail.com with the Job Title as the email subject.
Social Media Content Writer / Creator
Location: Lekki Phase 1, Lagos
Employment Type: Part-time
Job Summary
We are hiring a creative and skilled individual to develop content for all our social media platforms. You’ll help grow our brand online, engage followers, and showcase our beauty and hair services. A blend of writing, visual storytelling, and content creation experience is required.
Key Responsibilities
- Write and edit engaging content for Instagram, Facebook, TikTok, and YouTube.
- Plan and manage a content calendar aligned with marketing and seasonal campaigns.
- Work with the creative team to produce visual and written content.
- Stay current with beauty trends and social media best practices.
- Track engagement and optimize strategies accordingly.
- Write creative captions, promotional posts, and descriptions that reflect our brand.
- Attend live events or shoots when needed for real-time content.
- Maintain brand tone and look across all posts.
Requirements
- Experience in content writing or social media creation, preferably in fashion or beauty.
- Strong portfolio showcasing writing and visual content.
- Excellent storytelling, grammar, and editing skills.
- Knowledge of tools like Canva, Adobe Suite, or CapCut.
- Familiarity with social media trends and analytics tools.
- A strong sense of creativity and an eye for style and aesthetics.
- Capable of working alone and with a team.
- A degree in a related field (e.g., Communications, Marketing) is a plus.
Preferred Skills
- Photo and video editing experience.
- Basic knowledge of SEO and blogging.
- Experience managing communities or working with influencers.
What We Offer
- Salary: N120,000 – N140,000 per month
- Join a fast-rising beauty brand
- Enjoy creative freedom in a supportive team
- Access to premium products and services
- Opportunities to grow your career
Application Closing Date: 30th April, 2025
How To Apply: Send your application to: hronyxhairbynelly@gmail.com using the Job Title as the subject line.
Sales Representative
Location: Island, Lagos
Employment Type: Full-time
Job Overview
We are looking for a motivated Sales Representative to help grow our sales. The ideal person should be passionate about luxury beauty and hair products, and capable of building lasting customer relationships while meeting targets.
Key Responsibilities
- Discover and pursue new sales opportunities to meet or exceed targets.
- Offer personalized consultations and product suggestions to clients.
- Stay informed on products to explain features and benefits clearly.
- Build strong, long-term customer relationships for repeat business.
- Observe market and competitor trends to support business strategies.
- Keep detailed records of sales and client feedback.
- Work closely with the marketing team to support events and campaigns.
Qualifications
- Degree in Business, Marketing, or a related course is preferred.
- At least 2 years of sales experience, preferably in the beauty or luxury sector.
- Strong communication, negotiation, and people skills.
- Good knowledge of beauty products and customer behavior.
- Proficiency with Microsoft Office and CRM tools.
- Driven, target-focused, and team-oriented.
What We Offer
- Salary: N100,000 – N120,000 monthly (plus performance incentives)
- Opportunities for growth and skill development
- Friendly and supportive work culture
Application Closing Date: 30th April, 2025
How To Apply: Send your CV to: hronyxhairbynelly@gmail.com using the Job Title as the email subject.