e.Stream Networks Limited invites application for Service Desk Manager Recruitment 2020: We only publish verified and authentic information at voiceognigeria.org.ng.
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| Job Title: | Service Desk Manager |
| Agency Name | e.Stream Networks Limited |
| Job Location: | Victoria Island, Lagos |
| Requirements: | BSc / HND, MSc in either Computer Science, Computer Engineering, Electrical Electronics Engineering, Telecommunications Engineering or any other relevant discipline. Certified/Training on ITIL foundation, ITIL Service operation and CCNA/CWNA Training / knowledge on Management skills, Customer service, Soft skill, Service Mgt. training and other relevant certificate applicable. |
| Experience: | At least 7 years of customer support, service management experience, part of this working as a Service Desk Team Lead. |
| Salary: | Very Attractive |
| How to Apply: | Forward CV by email |
| Application Deadline: | 12th February, 2020 |
e.Stream Networks Limited has published job vacancies advertisement for Service Desk Manager. Here you will get the complete information about job like job description, location, requirements, type, application process and application deadline.
Job Title: Service Desk Manager
Competency / Requirements
Qualifications & Work Experience:
- BSc / HND, MSc in either Computer Science, Computer Engineering, Electrical Electronics Engineering, Telecommunications Engineering or any other relevant discipline.
- Certified/Training on ITIL foundation, ITIL Service operation and CCNA/CWNA
- Training / knowledge on Management skills, Customer service, Soft skill, Service Mgt. training and other relevant certificate applicable.
- At least 7 years of customer support, service management experience, part of this working as a Service Desk Team Lead.
Skills & Abilities:
- Strong knowledge of Network Monitoring Software’s such as Solarwind etc
- Experience in the use of software applications including the Microsoft Dynamics CRM
- Strong Technical understanding of network topology and infrastructure.
- Ability to drive initiatives independently.
- Planning and organizing
- Presentation
- Leadership
- Relationship & People Management
- Process Improvement
- Tracking Budget Expenses
- Developing Standard Operating Procedures
- Service Desk Experience
- Emphasizing Excellence.
KPAs:
- Improve Customer satisfaction to reduce churn rate
- Reducing surcharge arising from delay incident resolution
- Improve Support Team technical skills to improve service resolution time
- Maintain good relationship with Vendors & Customers
- Ensure proper documentation of customer records.
- Strict Compliance to QMS Standards.
Physical requirements:
- This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.
Direct reports:
- Service Desk Support team.
Remuneration: Very Attractive.
Application Last Date: 12th February, 2020.
How to Apply
Send your CV to: careers@estreamnetworks.net Using the “Job Title” as the subject of the mail.
Note: Only suitable and qualified candidates will be shortlisted.
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