Softhills Limited is a top-tier global e-commerce and technology enterprise operating in Nigeria, the USA, UK, Canada, Ghana, Kenya, Tanzania, Uganda, and Zambia.
The company is committed to transforming how businesses interact with customers worldwide through cutting-edge solutions and a wide service portfolio.
We are currently hiring for the following roles:
Human Resources / Administrative Officer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Responsibilities
- Actively support hiring processes by writing job descriptions, posting vacancies, and coordinating recruitment efforts
- Develop and execute structured onboarding procedures
- Help manage staff discipline and conflict resolution
- Maintain employee information records in line with policy and regulations
- Manage daily administrative tasks in the office
- Oversee hiring from candidate search to onboarding
- Ensure work terms comply with employment laws
- Strong skills in documentation and formal writing
- Maintain and manage organized file systems and employee data
- Conduct research and support innovation
- Provide business operations with administrative support
- Participate in developing HR strategies and executing them
- Advise on company procedures and policies
- Create employee learning and development initiatives
- Assist with monitoring staff performance
- Help with compliance checks and audits
- Improve employee engagement initiatives
Requirements
- BSc/BA in Business Administration, Social Sciences, or any relevant field (professional development is an advantage)
- Experience in HR or administrative roles
- Knowledge of HR responsibilities like payroll, hiring, and training
- Familiarity with labor laws and disciplinary rules
- Skilled in Office365 and HRMS tools
- Proficiency in Excel and Pivot Table reporting
- Good organization and time-management skills
- Excellent communication and relationship skills
- Analytical and decisive mindset
- Strong integrity and dependability
- HR certifications (e.g., PHR) preferred
- Knowledge of bookkeeping tasks if required
- Experience managing financial data, queries, invoices, and reports
- Eager to learn and follow instructions
Application Closing Date: Not Specified
How to Apply:
Interested and qualified candidates should:
Click here to apply online
Retail Store Manager
Location: Lagos
Employment Type: Full-time
Job Summary
The Retail Store Manager is in charge of managing daily store operations including sales, team coordination, and stock control. The goal is to ensure efficient workflow, boost sales, and reduce operational costs.
Key Responsibilities
Store Operations:
- Supervise store opening, closing, and staff schedules
- Manage bedding stock inventory and monitor product turnover
Visual Merchandising:
- Set up visually appealing and customer-focused product displays
- Update displays to align with ongoing promotions
Marketing and Promotions:
- Run marketing efforts to promote bedding collections
- Plan discount campaigns and promotional events
Financial Management:
- Monitor store finances, enforce budget control, and reduce costs
- Use sales analytics to make performance-based improvements
Store Maintenance:
- Keep store appearance clean, organized, and customer-ready
Sales Management:
- Establish sales goals and strategies to reach targets
- Review sales patterns and make performance improvements
Customer Service:
- Train staff to deliver excellent service
- Handle customer issues and ensure a pleasant shopping experience
Compliance:
- Make sure store operations follow all legal and industry guidelines
Requirements
- Bachelor’s degree in Business or related field
- Retail work experience with increasing responsibilities
- Knowledge of retail procedures, stock handling, and customer support
- Sales techniques and promotional strategy experience
- Strong customer interaction and resolution skills
- Inventory control expertise
- Vendor management capability
- Verbal and written communication proficiency
- Multi-tasking and time-management skills
- Flexibility to handle customer demand changes
- Team leadership qualities
- Focused on store growth and performance
Application Closing Date: Not Specified
How to Apply:
Interested and qualified candidates should:
Click here to apply online
Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Summary
We are looking for a Customer Service Representative to manage customer queries, deliver product information, and resolve issues with accuracy and a customer-first approach.
Responsibilities
- Handle a high volume of incoming calls
- Develop potential sales leads
- Understand and address customer needs
- Build rapport with clients through clear communication
- Give correct and detailed information using proper tools
- Meet team targets and call time quotas
- Resolve complaints and follow up on issues
- Record interactions and process customer accounts
- Follow company communication guidelines
- Go the extra mile to keep clients engaged
Requirements
- Experience in customer service or client relations
- Consistent record of meeting targets
- Confident phone communication and active listening skills
- CRM software knowledge
- Customer-focused and adaptable personality
- Clear presentation and speaking skills
- Strong multitasking and time-handling ability
Application Closing Date: Not Specified
How to Apply:
Interested and qualified candidates should:
Click here to apply online
Delivery Agent
Location: Nationwide
Employment Type: Full-time
Job Description
We are looking for dependable and self-driven individuals or courier teams to join our delivery network. Experienced logistics partners and aspiring entrepreneurs in delivery services are welcome.
Key Responsibilities
- Deliver packages promptly to customers
- Maintain professional communication with team and clients
- Keep stock organized
- Provide delivery updates and reports
- Conduct routine physical stock checks
- Coordinate delivery schedules efficiently
Requirements
- Minimum of 1 year relevant experience
- Driver’s license is an advantage
- Preferably owns a car or bike
- Access to a personal computer
- Skilled in Word and Excel
- Can work without constant supervision
- Excellent written and verbal skills
- Ability to negotiate and resolve conflicts
Application Closing Date: Not Specified
How to Apply:
Interested and qualified candidates should:
Click here to apply online